Terms and conditions

1. All children (under 18 yrs) must be accompanied by an adult.
2. Wildwood reserves the right to refuse entry to any person at any time without prior notice.
3. The payment of Wildwood entrance prices or membership fees entitles the customer and their party to enter the park. Once customers have entered the park we cannot issue refunds of entry prices or membership fees.
4. Prices shown are for our ‘normal ticket price’ plus the voluntary 10% contribution.
5. Gift Aid claims can only be made in respect of UK taxpayers, where the amount of income tax and/or capital gains tax is at least equal to the tax that will be reclaimed on your donations in the tax year (6 April to 5 April). It is the individual’s responsibility to pay any difference.
6. Visitors are reminded that shirts are to be worn at all times by visitors to the park.
7. Wildwood is a family friendly venue and we ask that visitors respect others whilst they are at the park, any offensive behaviour may result in you being asked to leave the park.
8. Wildwood’s vision of bringing the joy of British wildlife to the public starts with the health and safety of the animals in our care, our visitors and staff. In order to provide a healthy and safe environment for all, smoking and vaping will no longer be permitted anywhere within the park. We are removing all the permitted smoking areas in the park that have been used in the past. Please be aware that if you wish to leave the park to smoke outside of the grounds, you will be required to have your hand stamped at our shop for re-entry. We respectfully ask that you take note of the change to this policy ahead of your visit to Wildwood.
9. Wildwood operates a no alcohol policy within the park.
10. Threatening behaviour or acts of violence towards our staff will not be tolerated and may result in prosecution by law.
11. No dogs are allowed in to the park. If you are visually impaired and use a guide dog please contact the Wildwood office so we can arrange assistance at no extra charge.

All promotions and offers are subject to the following conditions:

1. Promotions or offers may not be used in conjunction with any other offer or promotion.
   Wildwood reserves the right to refuse, change or amend any offer or promotion at any time and without notice.
2. Only one promotion or offer may be used by a group or family at any one time.
   Wildwood is not responsible for incorrect details of promotions or offers appearing on third party websites, print or any other media.
3. All promotions or offers are discounted on full admission prices only and therefore excludes the family ticket.
4. Any person using an offer or promotion who does not complete a gift aid form will be required to complete a “Discounted Entry” form for the discount or offer to be valid.

1. Memberships are valid for our parks at;
   Wildwood Canterbury (Kent), Herne Common, Herne Bay, Kent, CT6 7LQ
   Wildwood Escot (Devon), Escot Park, Ottery St Mary, Devon, EX11 1LU
2. Memberships are non-transferable and strictly for use by the named member(s) and any children (where applicable) as listed on the membership application form.
3. Due to current Tax Regulations Family Membership is restricted to two adults and up to six children aged under 18.
4. Not valid for use with group visits or school trips to Wildwood.
5. Memberships are for a minimum period of 12 months.
6. Memberships that are paid by standing order / direct debit will automatically renew after a year and will continue until you advise us otherwise.
7. Where a direct debit payment fails, Wildwood will attempt to re-take this payment on either of the next available collection dates (1st / 15th of the month) within 30 days.
8. No unaccompanied under 18s will be permitted entry.
9. Please notify Wildwood of any changes to your personal details.
10. Wildwood reserves the right to refuse or withdraw the offer of membership at any time.
11. Wildwood reserves the right to cancel, change or amend memberships at any time and without notice.
12. Membership is a charitable donation and is subject to all applicable restrictions under HMRC and Charity Commission rules.
13. Wildwood Membership Team can be contacted at Kent by telephone on 01227 712111 or by email membership@wildwoodtrust.org or at Escot by telephone on 01404 822188 or by email visitescot@wildwoodtrust.org
14. Should you wish to end your membership please contact the Membership Team.
15. Wildwood Trust reserves the right to charge a £5 administration fee for replacing lost membership cards, or updating named persons that require a new card to be processed.

1. Gold Membership is given to specifically named groups, schools and school units that meet required social or special needs conditions. It is not transferable to other non-social or non-special needs groups or individuals within the same umbrella organisation or to other organisations (e.g. a hearing-impaired unit within a school may have a Gold Membership but cannot lend it to another mainstream class within the school to use).
2. Gold Membership covers the named organisation’s site on the application form and does not cover multiple sites within an organisation, unless specifically agreed.
3. The membership may not be used by staff members or clients for private visits with their families or friends.
4. The membership only covers the organisation’s members and accompanying staff. With the exception of specific family-based organisations, the membership cannot be used to cover an organisation’s family outing. Parents, grandparents, siblings or friends accompanying them on the visit as a day out would need to pay admission fees.
5. The membership may be used every day that we are open, with the exception of bank holiday weekends. Arrivals during these times will incur relevant admission fees.
6. Though we are usually able to accommodate minibuses/coaches in our carpark outside of school holidays, during busier periods (school holidays) we are regrettably unable to accommodate parking of these types of vehicles. If visiting during busier periods with larger vehicles, drop-off / pick-up must be arranged. Note that we are able to accommodate transit-sized vehicles (e.g. people carriers) during busier periods.
7. You must inform us by email (see below) that you are coming at least 24 hours in advance of your visit to your local park; Kent membership@wildwoodtrust.org or Escot visitescot@wildwoodtrust.org – on health and safety grounds. It is important for us to know of any groups in the park in case of an emergency. To book your visits, please advise us of the following;
   – Organisation name
   – Membership number
   – Proposed day and date of visit
   – Expected arrival time
   – Number of clients/residents and staff attending
   – Name and contact details of lead staff member attending on the day
   – If you will be bringing minibus or coach
   – Any specific requirements on the day
8. We reserve the right to ask you to postpone your visit if circumstances are unsuitable, e.g. a high number of existing bookings on a very busy school day, or certain restrictions on visitor numbers within the park.
9. Wildwood’s decision on your eligibility for the group membership scheme will be final.
10. Gold Membership does not cover groups where the majority of students or members do not have social or special needs.
11. You must let us know of any material changes to or within your organisation, including change of contact person.
12. Groups who arrive without notifying us and/or are outside the restrictions on their membership may be turned away or asked to pay the relevant admission fees.
13. The staff member in charge of the visit must bring the membership card and present it to our Admissions Team on arrival.
14. Staff members visiting the park are responsible for their clients/residents. Wildwood staff will assist where possible, but overall duty of care lies with the persons leading the visit.
15. We understand that social and special needs members may need a higher ratio of support staff accompanying them on external trips. However, if a large number of staff attend (more than 1:1), they may be charged the relevant admission fees, unless you have contacted us first to explain the need for extra staff.
16. Group sizes are limited to a maximum of 30 clients/residents (plus accompanying staff) in any one day, unless otherwise advised. Any booking requests exceeding these numbers will require advance notification in order to be considered.
17. Replacements for lost membership cards carry a £10 administration fee.
18. Failure to adhere to the terms and conditions may result in your membership being cancelled.
19. Wildwood Trust reserves the right to change these terms and conditions at any time.

1. Nursery or Childminder Membership is given to specifically named groups. It is not transferable to other groups or individuals within the same umbrella organisation or to other organisations.
2. The membership may not be used by staff members or clients for private visits with their families or friends.
3. The membership only covers the organisation’s members and accompanying staff. Any parents, grandparents and siblings accompanying them on the visit as a day out would need to pay admission.
4. The membership may be used every day that we are open, with no restrictions at weekends or during school holidays.
5. Visiting the park:
   CHILDMINDER: all visitors to our parks are requested to book arrival slots before arriving. Please see the relevant park webpage to book your visits.
   NURSERY: we request that you inform us by email (see below) that you are coming at least 24 hours in advance of your visit to your local park; Kent membership@wildwoodtrust.org or Escot visitescot@wildwoodtrust.org – on health and safety grounds. It is important for us to know of any groups in the park in case of an emergency. To book your visits, please advise us of the following;
   – Organisation name
   – Membership number
   – Proposed day and date of visit
   – Expected arrival time
   – Number of children and staff attending
   – Name and contact details of lead staff member attending on the day
   – If you will be bringing a minibus
   – Any specific requirements on the day
6. Groups are limited to the number of persons visiting the park at any one time:
   NURSERY: up to fifteen children per visit. We understand that some groups may need a higher ratio of support staff accompanying them on external trips. However, if a larger number of staff attend (more than 1:4), they may be charged appropriate admission fees, unless you have contacted us first to explain the need for extra staff.
   CHILDMINDER: up to six children (regardless of age) per registered paying Childminder. An Assistant can accompany where applicable (details will need to be provided at time of registration). If more children will be visiting with an accompanying Assistant, an additional membership will need to be purchased, or relevant additional day entry fees will be incurred.
7. Wildwood’s decision on your eligibility for the membership scheme will be final.
8. Nursery or Childminder Membership does not cover socially deprived or special needs groups (see the Membership Team for more details on alternative schemes available).
9. You must let us know of any material changes to or within your organisation, including change of contact person and / or any nominated assistants.
10. Though we are usually able to accommodate minibuses/coaches in our carpark outside of school holidays, during busier periods (school holidays) we are regrettably unable to accommodate parking of these types of vehicles. If visiting during busier periods with larger vehicles, drop-off / pick-up must be arranged. Note that we are able to accommodate transit-sized vehicles (e.g. people carriers) during busier periods.
11. Groups who arrive without notifying us and/or are outside the restrictions on their membership may be turned away or asked to pay appropriate admission fees.
12. The staff member in charge of the visit must bring the membership card and present it to our Admissions Team on arrival. Note for Childminder memberships – an Assistant (where applicable) cannot visit without the Childminder present.
13. Those persons supervising visits to the park are responsible for the children in their care. Wildwood staff will assist where possible, but overall duty of care lies with the persons leading the visit.
14. Replacements for lost membership cards carry a £10 administration fee.
15. Failure to adhere to the terms and conditions may result in your membership being cancelled.
16. Wildwood Trust reserves the right to change these terms and conditions at any time.

1. Items are usually despatched within 5 working days, subject to availability. Please allow up to 14 days for items to arrive. If there will be a significant delay in your order, we will contact you to advise.
2. So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund (less postage fees). Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
3. If you wish to return an item, please call us first on 01227 712111 or email adoptions@wildwoodtrust.org
4. If you wish to cancel your order for any reason the quickest way is to contact us on 01227 712111, 9am to 5pm – Mon-Fri or email adoptions@wildwoodtrust.org

1. We will always attempt to allow you to feed both of our bears, however, we cannot guarantee that the bears will go along with our plans!
2. Please don’t be offended if a bear decides they don’t want to come over for food.
3. Maximum of one bear experience per day.
4. The minimum age for a Bear Experience is 12 years of age. Under 18s MUST be accompanied by a paying adult as part of a couple’s experience.
5. Participants are required to sign the Animal Experiences at Wildwood Trust Disclaimer
6. Participants must stand 1/2 a metre away from the bear mesh at all times
7. Participants must face towards the bear mesh at all times.
8. Due to health and safety restrictions, Bear Experiences are strictly limited to a maximum of 2 participants.
9. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
10. The park is not open to the public until 10am; when booking the 9.30am experience, only visitors booked on the bear experience will be allowed into the park before general admission opens.
11. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is NOT ALLOWED.

1. We will always attempt to involve all six of our wolves as part of the experience, however, we cannot guarantee that the wolves will go along with our plans! Please do not be offended if a wolf decides they do not want to come over for food.
2. Participants are required to sign the Animal Experiences at Wildwood Trust Disclaimer before beginning their experience.
3. Participants must stand 1/2 a metre away from the wolf fence at all times unless directed otherwise by a keeper.
4. The minimum age for a Wolf Experience is 12 years of age. Under 18s MUST be accompanied by a paying adult as part of a couple’s experience.
5. Only participants on the Wolf Experience have access to the wolves. Other visitors will not be able to join or view the experience.
6. Due to health and safety restrictions, Wolf Experiences are strictly limited to a maximum of two participants.
7. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
8. Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
9. No direct contact (ie hand feeding) is permitted on this experience.
10. Participants will take advice from the keepers and should follow all instructions with no deviation. Our keepers retain the right to cancel the experience at any point if they feel that to carry on will be detrimental to safety or the well-being of the wolves.
11. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is NOT ALLOWED.

1. Participants must be supervised at all times.
2. The minimum age for an Arctic Fox Experience is 8 years of age. Under 18s MUST be accompanied by a paying adult as part of a couple’s experience.
3. All participants are required to sign the Animal Experiences at Wildwood Trust Liability disclaimer before they start their experience.
4. Participants will be shown how to feed the Arctic Foxes, and must ensure that they keep their fingers out of reach of the Arctic Foxes at all times.
5. Participants must stand arms lengths away from the Arctic Foxes when feeding them at all times.
6. Participants must face towards the Arctic Foxes at all times.
7. Participants must not touch any of our animals.
8. Our keepers will observe and monitor the Arctic Foxes behavior at all times. If the keeper decides the animals are becoming stressed or aggressive, they can stop the experience for the safety of animals and participants.
9. Participants MUST follow instructions from keepers. Failure to follow keeper instructions can lead to termination of the experience without refund.
10. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
11. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is NOT ALLOWED.

1. Participants must be supervised at all times.
2. The minimum age for a Lynx Experience is 12 years of age. Under 18s MUST be accompanied by a paying adult as part of a couple’s experience.
3. All participants are required to sign the Animal Experiences at Wildwood Trust Liability disclaimer before they start their experience.
4. Participants will be shown how to feed the Lynx, and must ensure that they keep their fingers out of reach of the Lynx at all times.
5. Participants must face towards the Lynx at all times.
6. Participants must not touch any of our animals.
7. Our keepers will observe and monitor Lynx behavior at all times. If the keeper decides the animals are becoming stressed or aggressive, they can stop the experience for the safety of animals and participants.
8. Participants MUST follow instructions from keepers. Failure to follow keeper instructions can lead to termination of the experience without refund.
9. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
10. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is NOT ALLOWED.

1. Once booked, night tours are non-refundable and bookings cannot be moved to other dates.
2. We require a mobile number so that we can contact you on the night if necessary.
3. The tour includes a meal. No reductions are given if a meal is not required.
4. Age Restriction – minimum 10 years old.
5. Guests must get to the park promptly for the start of the tour.
6. Due to lack of daylight, we are unable to accommodate wheelchairs, mobility scooters and visitors with mobility issues on Night Tours.

1. No animal handling is allowed.
2. Must be reasonably fit – able to cope with typical keeper tasks such as bending and lifting hay bales and water carriers, using a hand saw/knife safely, wheeling a heavy wheelbarrow, walking all day and so on.
3. Age Restriction – minimum 18 years old.
4. Full refund if you cancel up to a month in advance. We regret no refund is possible if you cancel with less than a month’s notice.
5. Have a current tetanus vaccination (within the last 10 years).
6. If you have special needs, you may be accompanied by a carer free of charge, if required.
7. Family members and friends may not accompany you.
8. Wear appropriate old clothes for a day working in the woods – e.g. old jeans, jumper or sweatshirt, waterproof coat or jacket.
9. Wear appropriate strong footwear – old trainers or boots.
10. Come prepared for the weather: bring sun block and a hat if very hot or warm clothes if cold; we work outdoors through all weathers, including driving rain, sleet and hail.

1. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
2. Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
3. The parent or guardian of the child will need to fill out the downloadable Junior Keeper Registration Form, which must be completed accurately and returned to us by email at education@wildwoodtrust.org before the experience. Medical or behavioural conditions (such as food allergies, special needs, etc) must be listed, so we can ensure your child’s experience is as enjoyable and inclusive as possible.
4. There is no guaranteed animal contact during the experience.
5. Junior Zookeepers must be between 7 and 11 years old.
6. Junior Zookeepers must have an up to date tetanus vaccination.
7. If Junior Zookeepers have special needs, they may be accompanied by a carer free of charge, if required.
8. Family members and friends pay normal park admission (or membership fees) if they wish to visit Wildwood. They do not accompany Junior Zookeepers behind the scenes or into enclosures. However, our supervisors will explain where and when to meet the Junior Zookeepers, so they can meet their groups and have photographs taken from the paths.
9. Junior Zookeepers should wear appropriate old clothes for a day in the woods e.g. old jeans, jumper or sweatshirt, waterproof coat or jacket.
10. Junior Zookeepers should wear appropriate footwear – old trainers or wellies.
11. Junior Zookeepers should come prepared for the weather: bring sun block and a hat if very hot or warm clothes if cold; we work outdoors through all weathers, including driving rain, sleet and hail.

1. Participants are required to sign the Wildwood Trust Disclaimer before beginning their experience.
2. Only participants on the Photo Day have access to certain areas of the park. Other visitors are allowed to follow the Photo Day participants, but will not be part of the Photo Day.
3. Due to health and safety restrictions, Photo Days are strictly limited to a maximum of ten participants.
4. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
5. Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
6. No direct contact (ie hand feeding) is permitted on this experience.

1. Wildwood gift vouchers can only be redeemed at Wildwood Trust.
2. Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
3. Gift vouchers cannot be exchanged for cash and cannot be returned or transfered.
4. Vouchers which are defaced, altered or cancelled will not be accepted.
5. We reserve the right to change the Terms and Conditions at any time.
6. Gift vouchers are only valid for 12 months from validation date.